Operation Policy

Modified on: Fri, Jul 4, 2025 at 5:37 PM

The purpose of Slack Channels is to enable quick communication and collaboration during incidents. For general inquiries, please use the Support Portal (https://support.skax.co.kr) or other communication tools.

Account creation and management policies

Account Invitation Criteria
- SK → Regular Member (@sk.com)
- SKAX → Regular Member (@skcc.com)
- Partner → Multi-Channel Guest (@partner.skcc.com, @partner.sk.com ,and other partner mail accounts)
Guest Allow mail domain outside partner mail account
- @skoneu.com,
- @ackertonts.com,
- @ibm.com, @kr.ibm.com @au1.ibm.com 등
- @amazon.com
- @microsoft.com
- @skccchina.com
- @skgas.co.kr
- @absolicsinc.com
If you are forced to use your own mail(partner mail) in addition to the mail domain listed above, please contact SK Digital's operating organization.
User Profile
- Full Name: Korean Name English Name
  Example) 홍길동 Hong Gildong
- Display Name:
  - SKAX: Korean name/agency/team name
    Example) 홍길동/SKAX/Managed Service팀
  - Partner: Korean name/agency/role or work location
    Example) 홍길동/UWS/SaaS solution operator
  - AGS: Vietnamese name/agency/role(English or Korean name)
    Example) Hannanh/FPT/Comtor(지현)
Delete Account
- SKAX employee → Retired employee information HR is linked and organized based on Airtable standards
- Client→ Request for separate deactivation through Support Portal at the end of project input
- Partner
  - Development personnel: specify project end date when account is created and automatically delete when expiration date arrives
  - Operators: Request to disable separately through Support Portal

Channel

Channel Preferences
- Private setting by default when created
- SK Z Care Admin App Installation Required
Channel Naming Rules
Please follow the naming rules below, which are basically guided when creating a channel.
- AGS Channel: Customer_Service_PJT Name_ags
- Opertaion Channel: Customer_Service (only lowercase, _allowed)
- CSP Noti Channel: Customer_noti_csp type_Service
- Client Care Channel: Customer_client_care
The creation and setup of the channel and the invitation of users to the workspace are handled by the SK Digital operating organization.

Security

When a partner member participates in the SK Digital Workspace, the personnel purchasing organization must manage it on its own after receiving the letter of appointment by the on-site representative.

Cost

Account costs incurred when using Slack will be charged based on the SKAX team (Organization Code).