Troubleshooting : https://docs.aws.amazon.com/awssupport/latest/user/troubleshooting.html
Knowledge DB : https://aws.amazon.com/ko/premiumsupport/knowledge-center/
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FAQ
- Cowork & Notification (Slack)
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Request Management (Support Portal)
- [Support Portal] 티켓을 접수하려면 회원가입을 해야하나요?
- [Support Portal] Support Portal에 접근하기 어려운 환경입니다. 티켓을 접수할 수 있는 다른 방법이 있나요?
- [Support Portal] 티켓에 대한 답변을 이메일로 전송 받았습니다. 추가로 궁금한 사항을 이메일로 회신해도 되나요?
- [Support Portal] 경기도 클라우드 지원사업 신청을 위하여 상담 요청을 하고 싶습니다.
- [Support Portal] 로그인 계정 (이메일)을 변경할 수 있나요?
- [Support Portal] 탈퇴할 수 있나요?
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Managed Service
- Service Information
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SK Enterprise Support for AWS
- AWS Ticket Creation Tips
- Links to helpful resources for AWS technical support
- [EC2] Unable to determine instance status.
- [EC2] I can't connect to EC2 from the AWS Management Console (web browser).
- [EC2] EC2 is not created.
- [EC2] Although the limit has been increased, EC2 is not created.
- [EC2] What to do when restarting instance Tomcat fails
- [EC2] Spot Instance execution and request limit guidelines
- [EC2] The permissions of the /etc folder have been changed to 600, so it cannot be accessed by Root Account.
- [EC2] Unable to connect to S3 via VPN on VDI network.
- [EC2] How do I extend a Linux file system after increasing an EBS volume on an EC2 instance?
- [EC2] A large number of postdrop error messages occur in /var/log/messages and /var/log/maillog.
- [EC2] Port 25 for SMTP integration is not connected.
- [EC2] An alarm setting is required when a Security Group change operation occurs.
- [EC2] Rescheduling of AWS events
- [EC2] How to handle Windows activation failure
- [EC2] Copy KMS-encrypted instance to another account
- [EC2] I created an instance using an Intel CPU, but the architecture information for the instance shows AMD64.
- [EC2] If I delete the DB app from EC2 created with SQL Server, can I get a discount on the regular server fee?
- [S3] S3 buckets created with All Deny cannot be deleted.
- [S3] Solution for not being able to view S3 files uploaded by other accounts
- [Redshift] SLA metrics
- [RDS] How to apply RDS RI
- [RDS] RDS maintenance 작업 시, 다운타임이 있나요? Maintenance 날짜를 바꿀 수 있나요?
- [RDS] I would like to check the connection log of RDS.
- [RDS] 중지된 인스턴스의 자동 시작과 로그
- [RDS] Applying Oracle license to RDS as BYOL
- [RDS] Apply permissions when using RDS integrated with S3
- [RDS] The backup storage cycle behaves differently from what is set.
- [Aurora] A tmp full error occurs when running a query.
- [EKS] Difference between assigned IP address and number of IPs available for subnet
- [EKS] Checking the resources of the IP address assigned by Subnet
- [ACM] Download Amazon SSL certificate
- [ACM] I created a public certificate and recorded it in Route53, but validation failed.
- [Account] I changed my phone, but I don't remember the root account MFA.
- [Organization] Bulk backup management in Payer Account
- [EFS] Timeout occurs when performing application deployment to AWS EFS.
- [IAM] How to receive notifications when creating or deleting IAM Users
- [IAM] MFA re-authentication time extension
- [VPC] How to register Routing Table to use Overlay IP in Multi-Account configuration
- [VPN] Allow multiple connections to Client VPN
- [VPN] Can Client VPN itself control access by IP address?
- [NAT] Can I check the internal Client IP of the source at the destination?
- [NLB] Can I use the private IP of Internal ELB (NLB) as a static IP?
- [Direct Connect] Operation method when bandwidth is set to 2G
- [CloudFront] MQTT protocol support
- [Datasync] Synchronization method to S3
- [MSK] When MSK connection is not possible
- [AppStream 2.0] When starting a session, whether or not the batch file connected to Group Policy works varies depending on the user.
- [CodePipeline] Access to EKS Private Endpoint from another account
- [Other] Conditions for performing performance testing within AWS
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SK Enterprise Support for Azure
- Instructions on how to check your Azure tenant (domain) and subscription
- Scope of Azure requests supported in the Support Portal
- [VM] How to check disk deletion option when deleting Azure VM
- [VM] Change history inquiry/analysis and storage
- [AD] Check MFA per user
- [AKS] Can I delete the LB allocated to VMSS?
- [Database] Procedure for creating a MariaDB read replica in another subscription
- [Public Load Balancer] How many Frontend IPs can be connected to a Public Load Balancer?
- Request Management (Support Portal)
- Cowork & Notification (Slack)