FAQ
Datadog
- [Datadog] I want to know which IPs need to be opened on the firewall for Datadog data collection.
- [Datadog] I want to trigger alerts to different channels based on conditions when configuring a Monitor.
- [Datadog] I want to change the port settings 5000, 5001, 5002 during Datadog setup.
- [ Datadog ] I want to adjust the Agent’s log size and related settings.
- [ Datadog ] How to check the Agent's status and troubleshoot issues
Modernization Platform
- After connecting to Web SSH via Console, kubectl commands sometimes output an error message and do not work.
- Can users directly add or update Jenkins plugins used in the Pipeline service?
- I forgot the password for my Console account. How can I reset it?
- What is the data retention period for the Logging and Monitoring services?
- I didn’t receive a verification email after using the password reset function on the Console.
Cloud Z DB
- [Cloud Z DB] How should I configure memory settings for MariaDB?
- [Cloud Z DB] Does MariaDB support both symmetric and one-way encryption?
- [Cloud Z DB] Connection error occurs in the log when using Cloud Z DB in AWS environment
- [Cloud Z DB] Disconnection occurs when using Cloud Z DB in AWS environment
- [CloudZ DB] How can I add/delete MariaDB user accounts?
Request Management (Support Portal)
- [Support Portal] I would like to request a consultation for the Gyeonggi-do Cloud Support Program application.
- [Support Portal] Do I need to sign up to submit a ticket?
- [Support Portal] Can I change my login account (email)?
- [Support Portal] Can I delete my account?
- [Support Portal] I’m in an environment where I can't access the Support Portal. Is there another way to submit a ticket?
Cowork & Notification (Slack)
Managed Service
Service Information
SK Enterprise Support for AWS
- AWS Ticket Creation Tips
- Links to helpful resources for AWS technical support
- [EC2] Unable to determine instance status.
- [EC2] I can't connect to EC2 from the AWS Management Console (web browser).
- [EC2] EC2 is not created.
SK Enterprise Support for Azure
- Instructions on how to check your Azure tenant (domain) and subscription
- Scope of Azure requests supported in the Support Portal
- [VM] How to check disk deletion option when deleting Azure VM
- [VM] Change history inquiry/analysis and storage
- [AD] Check MFA per user
Modernization Platform v2.0
Group Shared Infra Zone (SKPC)
Datadog
Support Portal
Slack
Modernization Platform v1.0
Overview
Release Notes
Getting Started
Cluster Admin Guide
- User Management
- Namespace Management
- Manage Notifications
- Image Registry - Public Project Management
- Build and Deployment Queries
Namespace Admin Guide
- Managing Namespace Members and Secrets
- Image Registry - Private Project Management
- Build and Deployment View (Namespace Admin)
- View source repository (Namespace Admin)
- Monitoring Query (Namespace Admin)
Cloud Z DB
Cloud Z DB User Guide
- 1. Introduction to Cloud Z DB
- 2. Cloud Z DB Ordering and Management
- 3. IBM Cloud IAM Configuration for Cloud Z DB Installation
- 5. Cloud Z DB Portal Login
- 6. Cloud Z DB Management
Cloud Z DB-Release Notes
- Release Notes - Cloud Z DB v1.2.2
- Release Notes - Cloud Z DB v1.2.1
- Release Notes - Cloud Z DB v1.2.0
- Release Notes - Cloud Z DB v1.1.0
- Release Notes - Cloud Z DB v1.4.0