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FAQ
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Datadog
- [Datadog] I want to know which IPs need to be opened on the firewall for Datadog data collection.
- [Datadog] I want to trigger alerts to different channels based on conditions when configuring a Monitor.
- [Datadog] I want to change the port settings 5000, 5001, 5002 during Datadog setup.
- [ Datadog ] I want to adjust the Agent’s log size and related settings.
- [ Datadog ] How to check the Agent's status and troubleshoot issues
- [ Datadog ] Graph values change depending on the selected Time Range.
- [Datadog] Duplicate Host Names Appearing After AWS Integration
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Modernization Platform
- After connecting to Web SSH via Console, kubectl commands sometimes output an error message and do not work.
- Can users directly add or update Jenkins plugins used in the Pipeline service?
- I forgot the password for my Console account. How can I reset it?
- What is the data retention period for the Logging and Monitoring services?
- I didn’t receive a verification email after using the password reset function on the Console.
- Only a specific user cannot access the Logging menu. What should I do?
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Cloud Z DB
- [Cloud Z DB] How should I configure memory settings for MariaDB?
- The encryption plugin is not a feature provided by ZDB, but rather a built-in capability of MariaDB itself. MariaDB supports both symmetric and asymmetric (one-way) encryption algorithms, and for column- or data-level encryption, it offe
- [Cloud Z DB] Connection error occurs in the log when using Cloud Z DB in AWS environment
- [Cloud Z DB] Disconnection occurs when using Cloud Z DB in AWS environment
- [CloudZ DB] How can I add/delete MariaDB user accounts?
- [CloudZ DB] How is backup performed?
- [Cloud Z DB] What types and versions of databases are provided? (Including future roadmap)
- [Cloud Z DB] The Private/Public IP is not shown in the Connection section of the created DB. What should I check?
- [Cloud Z DB] Is it possible to reuse an IP address when creating a new service?
- [Cloud Z DB] Is it mandatory to use a backup disk?
- [Cloud Z DB] How do I access Advanced Monitoring (Grafana) in the v2.0 console?
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Support Portal
- [Support Portal] I would like to request a consultation for the Gyeonggi-do Cloud Support Program application.
- [Support Portal] Do I need to sign up to submit a ticket?
- [Support Portal] Can I change my login account (email)?
- [Support Portal] Can I delete my account?
- [Support Portal] I’m in an environment where I can't access the Support Portal. Is there another way to submit a ticket?
- [Support Portal] I received a response to my ticket via email. Can I reply by email if I have additional questions?
- Slack
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Datadog
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Managed Service
- Service Information
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SK Enterprise Support for AWS
- AWS Ticket Creation Tips
- Links to helpful resources for AWS technical support
- [EC2] Unable to determine instance status.
- [EC2] I can't connect to EC2 from the AWS Management Console (web browser).
- [EC2] EC2 is not created.
- [EC2] EC2 cannot be launched even after increasing the limit
- [EC2] Action items when Tomcat restart fails on instance
- [EC2] Spot Instance Launch and Request Limit Criteria
- [EC2] The permissions of the /etc folder have been changed to 600, so it cannot be accessed by Root Account.
- [EC2] Unable to Connect to S3 via VPN in VDI Network
- [EC2] How do I extend a Linux file system after increasing an EBS volume on an EC2 instance?
- [EC2] A large number of postdrop error messages occur in /var/log/messages and /var/log/maillog.
- [EC2] Port 25 for SMTP integration is not connected.
- [EC2] An alarm setting is required when a Security Group change operation occurs.
- [EC2] Rescheduling of AWS events
- [EC2] How to handle Windows activation failure
- [EC2] Copying an Instance Encrypted with KMS to Another Account
- [EC2] I created an instance using an Intel CPU, but the architecture information for the instance shows AMD64.
- [EC2] If I Delete the DB Application on an EC2 Created with SQL Server, Can I Get Reduced Charges as a Regular Server?
- [S3] S3 buckets created with All Deny cannot be deleted.
- [S3] How to Resolve Unable to Access Files Uploaded from Another Account
- [Redshift] SLA Measurement Criteria
- [RDS] How to Apply RDS Reserved Instances (RI)
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SK Enterprise Support for Azure
- Instructions on how to check your Azure tenant (domain) and subscription
- Supportable Request Scope for Azure via Support Portal
- [VM] How to Check the Disk Deletion Option When Deleting an Azure VM
- [VM] Change history inquiry/analysis and storage
- [AD] Check MFA per user
- [AKS] Is it possible to delete the Load Balancer assigned to a VMSS?
- [Database] Procedure for creating a MariaDB read replica in another subscription
- [Public Load Balancer] How many Frontend IPs can be connected to a Public Load Balancer?
- Modernization Platform v2.0
- Gourp Shared Infra Zone (SKPC)
- Datadog
- Support Portal
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Slack
- Overview
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User Guide
- Getting started with Slack (SK Digital Service workspace)
- Slack Notification Settings
- How to Change Your Slack Display Name
- Creating Slack Channels
- Using Slack Channels
- Key Slack Features
- Leaving the SK Digital Workspace
- Adding & Managing Slack Apps
- Slack Keyboard Shortcuts
- Slack Slash (/) Commands
- Using Opsgenie Actions in Slack
- Slack Advanced Search
- Permission Differences by Slack Account Type: Member vs Multi-channel Guest vs Single-channel Guest
- AGS Slack User Guide
SK Enterprise Support for AWS
AWS Ticket Creation Tips
śr, Cze 11, 2025 o 1:31 PO POŁUDNIU
When submitting an AWS ticket, including the following information may help expedite processing. If you are submitting outside business hours, please write in English for fast...
Links to helpful resources for AWS technical support
czw, Cze 12, 2025 o 3:51 PO POŁUDNIU
Troubleshooting : https://docs.aws.amazon.com/awssupport/latest/user/troubleshooting.html Knowledge DB : https://aws.amazon.com/ko/premiumsupport/knowledge-center/
[EC2] Unable to determine instance status.
czw, Cze 12, 2025 o 3:52 PO POŁUDNIU
If instance status checks fail, you may not be able to access your EC2 instance. If the instance status check such as “Instance reachability check” fails, you should first che...
[EC2] I can't connect to EC2 from the AWS Management Console (web browser).
czw, Cze 12, 2025 o 3:55 PO POŁUDNIU
Issue Unable to connect to EC2 via AWS Console in a web browser Connection via SSH Client works fine When Security Group is set to allow all for SSH, connection is po...
[EC2] EC2 is not created.
czw, Cze 12, 2025 o 3:56 PO POŁUDNIU
Check the current account’s limit. You can check it from Service Quotas in the AWS Console. Limits are based on vCPU. If EC2 cannot be created due to a limit, request a qu...
[EC2] EC2 cannot be launched even after increasing the limit
czw, Cze 12, 2025 o 4:00 PO POŁUDNIU
If an Insufficient capacity error occurs, the following actions can be taken. ※ The Insufficient capacity error occurs when AWS does not have enough available On-Demand capaci...
[EC2] Action items when Tomcat restart fails on instance
czw, Cze 12, 2025 o 4:01 PO POŁUDNIU
Environment Tomcat is installed and operated separately on an EC2 instance. Remote access to the EC2 instance running Tomcat is made from an on-premise VDI, not through a Ba...
[EC2] Spot Instance Launch and Request Limit Criteria
czw, Cze 12, 2025 o 4:06 PO POŁUDNIU
There are limits on the number of Spot Instances that can be launched and requested per AWS account, depending on the region. The Spot Instance limit is managed based on the n...
[EC2] The permissions of the /etc folder have been changed to 600, so it cannot be accessed by Root Account.
czw, Cze 12, 2025 o 4:10 PO POŁUDNIU
Issue The permission of the /etc directory has been changed to 600, making the /etc/sudoers file inaccessible and preventing privilege escalation to root. Resolution Th...
[EC2] Unable to Connect to S3 via VPN in VDI Network
czw, Cze 12, 2025 o 4:13 PO POŁUDNIU
Issue n a VDI network, developers are unable to connect to S3 (DNS endpoint) through VPN using their development PCs. Cause Typical on-premise firewall devices do n...