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FAQ
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Datadog
- [Datadog] I want to know which IPs need to be opened on the firewall for Datadog data collection.
- [Datadog] I want to trigger alerts to different channels based on conditions when configuring a Monitor.
- [Datadog] I want to change the port settings 5000, 5001, 5002 during Datadog setup.
- [ Datadog ] I want to adjust the Agent’s log size and related settings.
- [ Datadog ] How to check the Agent's status and troubleshoot issues
- [ Datadog ] Graph values change depending on the selected Time Range.
- [Datadog] Duplicate Host Names Appearing After AWS Integration
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Modernization Platform
- After connecting to Web SSH via Console, kubectl commands sometimes output an error message and do not work.
- Can users directly add or update Jenkins plugins used in the Pipeline service?
- I forgot the password for my Console account. How can I reset it?
- What is the data retention period for the Logging and Monitoring services?
- I didn’t receive a verification email after using the password reset function on the Console.
- Only a specific user cannot access the Logging menu. What should I do?
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Cloud Z DB
- [Cloud Z DB] How should I configure memory settings for MariaDB?
- The encryption plugin is not a feature provided by ZDB, but rather a built-in capability of MariaDB itself. MariaDB supports both symmetric and asymmetric (one-way) encryption algorithms, and for column- or data-level encryption, it offe
- [Cloud Z DB] Connection error occurs in the log when using Cloud Z DB in AWS environment
- [Cloud Z DB] Disconnection occurs when using Cloud Z DB in AWS environment
- [CloudZ DB] How can I add/delete MariaDB user accounts?
- [CloudZ DB] How is backup performed?
- [Cloud Z DB] What types and versions of databases are provided? (Including future roadmap)
- [Cloud Z DB] The Private/Public IP is not shown in the Connection section of the created DB. What should I check?
- [Cloud Z DB] Is it possible to reuse an IP address when creating a new service?
- [Cloud Z DB] Is it mandatory to use a backup disk?
- [Cloud Z DB] How do I access Advanced Monitoring (Grafana) in the v2.0 console?
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Support Portal
- [Support Portal] I would like to request a consultation for the Gyeonggi-do Cloud Support Program application.
- [Support Portal] Do I need to sign up to submit a ticket?
- [Support Portal] Can I change my login account (email)?
- [Support Portal] Can I delete my account?
- [Support Portal] I received a response to my ticket via email. Can I reply by email if I have additional questions?
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Datadog
Modernization Platform
After connecting to Web SSH via Console, kubectl commands sometimes output an error message and do not work.
czw, Maj 29, 2025 o 1:48 PO POŁUDNIU
For example, when you run the following command after connecting to Web SSH via Console: $ kubectl get node error: the server doesn't have a resource type "node&qu...
Can users directly add or update Jenkins plugins used in the Pipeline service?
czw, Maj 29, 2025 o 3:12 PO POŁUDNIU
The service is provided with Jenkins plugins that have been verified for compatibility. If users attempt to directly update plugins to use additional features or to upgrade ex...
I forgot the password for my Console account. How can I reset it?
czw, Maj 29, 2025 o 3:05 PO POŁUDNIU
In the Console, you can normally reset your password by using the "Find Password" feature and accessing the reset link provided in the authentication email. However,...
What is the data retention period for the Logging and Monitoring services?
czw, Maj 29, 2025 o 3:13 PO POŁUDNIU
The Logging service retains data for 10 days by default. The Monitoring service retains data for 20 days. If you want to extend the retention period, higher-capacity storage ...
I didn’t receive a verification email after using the password reset function on the Console.
czw, Maj 29, 2025 o 3:11 PO POŁUDNIU
The Console sends a verification email via an external mail service when using the password reset function. In most cases, clusters are built on private networks, which preven...
Only a specific user cannot access the Logging menu. What should I do?
czw, Maj 29, 2025 o 1:49 PO POŁUDNIU
When accessing the Logging menu from the Console, SSO is performed using IAM. In some cases, due to an encoding issue, users with specific Korean names may fail SSO authenticat...